Last updated: 23/11/2025

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us regarding our UPVC and aluminium repair and maintenance services.

By using this website, you agree to the terms outlined in this policy.

1. Who we are

We are a Cambridgeshire-based company specialising in UPVC, aluminium and timber window and door repairs and maintenance.
If you have any questions about this policy or how your data is handled, you can contact us at:

Email: ndwindowrepairs@gmail.com
Phone: 078 7777 9574
Address: 199 Coleridge Road, Cambridge, CB1 3PW

2. Information We Collect

We may collect the following types of personal information:

Information you provide directly

Any other information you choose to provide in the contact form

Name

Email address

Phone number

Address or location details

Details about your enquiry or service request

Information collected automatically

When you visit our website, we may collect:

IP address
Browser type and version
Device information
Pages visited, time spent on the site, and navigation paths
Cookies (see Section 7)

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

3. How We Use Your Information

We use your personal information to:

Respond to your enquiries and provide quotes
Arrange appointments, carry out services, and manage ongoing work
Improve our website and user experience
Maintain business and financial records
Comply with legal or regulatory obligations
Protect our business from fraud or misuse

We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

Contractual necessity: to respond to enquiries and provide our services
Legitimate interests: to operate, improve, and protect our website and business
Legal obligation: where required by law (e.g., tax or accounting records)
Consent: when you explicitly agree to optional activities such as marketing

5. How We Share Your Information

We may share your information with trusted third parties when necessary, including:

Service providers who help us operate our website or manage communications
IT and hosting providers
Professional advisers (e.g., accountants)
Law enforcement or regulatory authorities if required by law

These parties will only receive the information necessary for their services and must keep it confidential.

6. Data Storage & Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

Your data is stored securely and only kept for as long as necessary to fulfil its purpose or meet legal requirements.

7. Cookies

Our website may use cookies to improve functionality, analyse traffic, and enhance user experience.

You can adjust your browser settings to refuse cookies, but this may affect site functionality.

A full Cookies Policy can be provided if needed.

8. Your Rights (UK GDPR)

You have the following rights regarding your personal data:

Right to access – request a copy of the data we hold
Right to rectification – correct inaccurate or incomplete information
Right to erasure – request deletion of your data in certain circumstances
Right to restrict processing
Right to data portability
Right to object to processing based on legitimate interests
Right to withdraw consent (if we rely on consent)

To exercise any of these rights, contact us using the details above.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.